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Quality Manager / Head of Group Quality Management


This Quality Manager position will be responsible for the ongoing maintenance of the quality management system and provide assistance to clinic / lab / admin departments in quality functions and improvements. The position will assist in tracking metrics; in identifying areas for improvement; in addressing client concerns, and in leading improvement initiatives.

The Quality Manager will:

  • Provide leadership for quality programs including implementation of policies, procedures or systems which lead to continuous quality improvement. Collaborate with Country Managers to ensure quality.
  • Ensure that Standard Operating Procedures (SOPs) are properly interpreted, implemented in a timely fashion, and that the staff performs according to all SOPs.
  • Act in a proactive manner in the identification and resolution of issues which adversely affect clinic / laboratory quality.
  • Promote a culture of quality throughout the clinic / laboratory through open communication and increased quality awareness.
  • Assist in formulating policies with respect to regulatory and accreditation requirements.
  • Maintain competency and understanding of quality requirements for clinic / laboratory accreditation agencies and others
  • Monitor the IVF/ laboratories to assure that equipment, methods, practices, records, controls, and SOPs are in compliance with regulations and accreditation requirements
  • Plan and conduct internal audits of administrative departments - finance, IT, HR, PM, marketing etc. to assure management that practices, records, controls, and SOPs are in compliance with regulations and accreditation requirements
  • Provide interpretation and guidance of regulatory and accreditation requirements as well as guidance on meeting the requirements.
  • Facilitate the maintenance of the Quality Management System (QMS) and associated policies and procedures.
  • Facilitate process improvement and corrective actions and develop and monitor effectiveness checks as required.
  • Provide and ensure training and support for quality policies and procedures.
  • Plan and conduct the internal audits of the technical activities.
  • Monitor/audit the performance of critical/key clinic/laboratory vendors, as needed
  • Follow-up on corrective/remedial actions to assure appropriate actions were taken and were effective
  • Support directors, managers, and supervisory personnel in preparing for inspections. Actively participate in all audits and inspections.


  • Bachelor of Science degree or equivalent.
  • Certified and proficient in quality and compliance.
  • Works toward certification from Society for Quality to become a Certified Quality Auditor.
  • Typically requires 2 years of related experience in a medical and/or healthcare regulated environment.
  • Ideally experience with clinic / laboratory.
  • Must be open to travel or must demonstrate flexibility to travel
  • Knowledge, Skills, and Abilities: Exceptional interpersonal and communications skills. Strong time management skills with the ability to manage multiple competing priorities. Must be able to read, write, and speak German and English.
  • Computer literacy: Word Processing, database software, and spreadsheet programs, proficiency with email and Internet applications.

The position will be based in Augsburg and report to COO International.

If you are interested, please send your curriculum vitae and application documentation to to enter the selection process.

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NEXTCLINICS at Kinderwunsche Tage in Cologne, Germany NEXTCLINICS at Kinderwunsche Tage in Cologne, Germany 23.10.2018 NEXTCLINICS CONTINUES GROWING, THE GROUP ACQUIRED PROMINENT ASSISTED REPRODUCTION CLINICS IN NORTHERN ITALY 17.07.2018 News overview...

NEXTCLINIC operates a network of modern and highly specialized healthcare facilities and offer care primarily in allergology, clinical immunology, pneumology, phtiseology as well as other related fields. We are a leading provider of assisted reproduction services (IVF), gynecology and obstetrics, and offer a diverse range of complimentary services. Our central fundamental guiding principle lies in a responsible and accountable approach to patients, one where information is shared, and where patients are encouraged to take an active role in their own wellbeing.

With presence on multiple European markets, NEXTCLINIC offers patients from around the world the opportunity to choose a preferred location and enjoy the benefits of unique destinations. Customers enjoy healthcare services, but also a wide range of complimentary services.

Project permeating across several disciplines, providing patients the ability to identify and integrate a whole new social group to gain many benefits. It creates opportunities for testing of your health and makes information about health and healthy lifestyle accessible.

The NEXTLIFE application change trends in patient communication with a physician. We allow quality and fast testing, where the patient can determine the time and method of examination. The NEXTLIFE magazine focuses on a healthy lifestyle.

NEXTLAB provides fast and accurate laboratory diagnostics on biological material for private GPs, outpatient specialists, hospitals, patients without a health insurance policy, and those who request laboratory services beyond standard testing.

NEXTLAB builds upon 20 years of experience with its own labs and sample collection centres, offering a wide range of lab tests based on the latest diagnostic methods, devices and technologies. Tests that are not carried out in our labs are forwarded to partner labs in compliance with a strict pre-analytical procedure.

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